Clarifying the TradeTech Experience
Browse answers covering technology, security, compliance, onboarding, and support.
How quickly can TradeTech be deployed?
Standard deployments take four to six weeks, including environment provisioning, data pipelines, and role-based configuration. Complex integrations may require additional time, coordinated through a detailed project plan.
Is the platform hosted locally in South Africa?
Yes. TradeTech operates from South African data centres with redundancy across multiple zones to ensure sovereignty and compliance with national regulations.
How do you handle data security and privacy?
We apply encryption in transit and at rest, enforce zero-trust access policies, and conduct regular penetration tests. Personal information is processed in accordance with POPIA obligations.
Can we integrate our existing systems?
TradeTech provides a comprehensive integration toolkit with REST APIs, streaming connectors, and secure file transfer options. Our engineers assist with mapping and validation.
What kind of training is included?
Every engagement features role-based training modules, live workshops, and on-demand resources. Advanced programmes are available for quant teams and compliance officers.
Do you support mobile access?
Yes. The platform is responsive across devices, with adaptive views designed for secure mobile usage by authorised personnel.
How are updates managed?
Updates follow a scheduled release cycle with sandbox validation, regression testing, and detailed release notes. Critical patches are deployed through our rapid-response protocol.
What happens if we need assistance after hours?
TradeTech offers 24/7 monitoring with on-call specialists. Clients can escalate through the support portal or dedicated phone line for urgent issues.
Can we customise dashboards for different teams?
Absolutely. Dashboards are modular, enabling each team to curate views that align with their objectives while maintaining overall governance.
How does TradeTech support compliance requirements?
Automated logs, approval workflows, and reporting templates ensure alignment with South African regulatory expectations. Compliance officers gain full visibility over every action.
Still Have Questions?
Our specialists are ready to schedule a discovery conversation, review your objectives, and provide tailored recommendations.