1. Scope
This policy covers TradeTech services, including platform subscriptions, implementation projects, and training programmes.
Refunds
Refund & Cancellation Policy
TradeTech prioritises transparent engagements. This policy explains when refunds or cancellations may be granted.
2. Eligibility
Refund eligibility depends on contractual terms. Requests must be submitted by the authorised account owner.
3. Request Process
Submit refund or cancellation requests via [email protected] with supporting documentation and reasons for the request.
4. Assessment
TradeTech reviews each request, considering service delivery progress, resource allocation, and contractual commitments.
5. Processing Timelines
Approved refunds are processed within 14 business days. Processing time may vary based on financial institutions.
6. Exceptions
Completed services, customised developments, and third-party costs are generally non-refundable unless otherwise specified.
7. Service Cancellations
Ongoing services require at least 30 days’ written notice to cancel, unless stated differently in the contract.
8. Project Modifications
Clients may request modifications. If additional work is needed, TradeTech will provide updated scopes and timelines.
9. Partial Delivery
Where partial services have been delivered, refunds may be prorated once mutual agreement is reached.
10. Force Majeure
Delays caused by events beyond reasonable control may impact refund eligibility. We strive for fair resolutions.
11. Communication
All decisions are communicated in writing. Clients may appeal within seven days of receiving the outcome.
12. Contact
For questions about this policy, email [email protected] or call +27 11 234 5678.